Billing Appeal and Procedure Policy

The following is an appeal process for students who dispute financial charges and amounts due on their Eckerd College student account.

  1. Students should meet with a Student Account Representative to discuss the amount and nature of the disagreement and the reason why the student feels the charge is incorrect.
  2. This meeting should occur within (60) days of the initial billing of a disputed charge.
  3. The Student Account Representative reviews and responds immediately to the student’s dispute.
  4. If the response is considered incorrect by the student, the student may appeal by completing the appeal form within (30) days of the initial meeting.
  5. The completed form should be submitted to the Bursar who will present the appeal to the Appeals Committee.
  6. The members of the Appeal Committee are as following:
    1. Registrar
    2. Financial Aid Director
    3. Bursar

The committee will meet on a monthly basis or as often as necessary to review and make the appropriate decisions on pending appeals. Once a decision is made, a response letter with an explanation of the decision will be E-mailed to the student’s college domain electronic address.

The Bursar will keep a report of all appeals submitted and the resolution made for each appeal.